Privacy Policy

Last Updated: July 27, 2026

This Privacy Policy describes how Mediniv collects, uses, and protects information when you use the Mediniv mobile application (the “App”).

Who This App Is For

Mediniv is a clinic management application designed exclusively for authorized doctors, healthcare professionals, and clinic staff. The App is not intended for children under the age of 13 (or under 16 where required by applicable law).

Information We Collect

Depending on how you use the App, we may collect the following information:

  • Account & Login Information
    • Clinic code
    • Username or email address
    • Password
    • Authentication tokens
  • Profile Information
    • Name
    • Staff profile details
    • Clinic profile information associated with your account
  • Patient Information
    • Patient name
    • Email address
    • Mobile number
    • Gender
    • Date of birth
    • Medical Record Number (MRN)
    • Other clinic records required for care coordination
  • Appointment Information
    • Appointment date and time
    • Appointment mode and type
    • Healthcare provider
    • Reason for appointment
    • Duration
    • Clinic branch or location
    • Appointment status
  • Device & Technical Information
    • Device type
    • App version
    • Basic technical information required to operate, secure, and improve the App

How We Use Your Information

We use the collected information to:

  • Provide secure login and access to the App.
  • Manage patients and appointments.
  • Operate, maintain, and improve the App.
  • Provide customer support.
  • Protect against unauthorized access, fraud, abuse, and security incidents.
  • Comply with applicable legal and regulatory obligations.

How We Share Information

We do not sell or rent your personal information.

Your information may be processed through our secure servers and trusted service providers that help operate the App, including our API available at:

https://api.mediniv.com/

We may share information only when necessary:

  • With your clinic or healthcare organization to provide the requested services.
  • With trusted third-party service providers operating under confidentiality obligations.
  • When required by law, legal process, or regulatory authorities.
  • To protect the rights, safety, security, or property of our users, clinics, or the public.

Data Security

We implement appropriate technical and organizational security measures to protect your information. Data transmitted between the App and our servers is encrypted using HTTPS where supported.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and satisfy operational requirements.

Data retention periods may also depend on your clinic’s own data retention policies and applicable healthcare regulations.

Account and Data Deletion

If you wish to request deletion of your account or associated personal information, please contact us at:

Email: info@mediniv.com

Please include:

  • Your full name
  • Your clinic identifier
  • The email address or username associated with your account

We will review and process eligible requests within a reasonable timeframe, subject to applicable legal, medical, and legitimate business retention requirements.

Please note that certain clinic or patient records may continue to be retained by your clinic, which acts as the data controller for medical, legal, or regulatory compliance purposes.

Your Rights and Choices

You may have the following rights, subject to applicable laws:

  • Update certain profile information within the App.
  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Stop using the App and request account closure.

To exercise any of these rights, please contact us at info@mediniv.com.

Children’s Privacy

Mediniv is intended exclusively for healthcare professionals and clinic staff. We do not knowingly collect personal information directly from children for the purpose of providing services to children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Mediniv
Email: info@mediniv.com
Website: https://mediniv.com/